Data & privacy

We store email, password hashes, orders, payment references, licenses and random installation IDs. Receipts are visible only to their buyer and authorized administrators. Table and PDF contents are not sent to this service. Export account data or request deletion in Account & security.

Storage and deletion

Resolved payment proof images are deleted after 30 days by the scheduled cleanup task. Order and audit records are retained for accounting and dispute handling. Account deletion removes the login email and device names and stops license renewal. You can export account data before requesting deletion. Your operator provides the applicable retention period and support contact.

Feedback & support

Only the text and contact details you submit are stored. Do not include passwords, license keys, payment proof or private table/PDF content. Files and page URLs are not collected automatically.

Feedback and replies are retained for support follow-up. Contact support to request deletion; signed-in account closure clears linked feedback text and email. Mail delivery logs are removed after 90 days when scheduled cleanup runs.

Refund policy

自付款成功之日起 7 个自然日内，您可以申请 RowGather Pro 订单全额退款，无需说明理由。

申请方式：发送邮件至 [email protected]，或通过网站反馈页面提交申请，并提供订单号和购买时使用的邮箱。我们通常会在 2 个工作日内回复并核实订单。

退款按订单实际支付的币种和金额办理，不另收退款手续费。款项通常退回原支付方式，具体到账时间以支付平台及银行的处理为准；涉及货币兑换时，换算后的到账金额可能受到汇率变化影响。

退款完成后，该订单对应的 Pro 授权将被撤销。您的已导出文件和本地保存的数据不会被删除，仍可继续使用免费功能。

超过 7 天后，如遇重复付款、未正常获得授权或产品功能缺陷等问题，仍可联系我们核实处理。

本退款说明不限制您依据适用法律及支付平台规则享有的权利。